Privacy notice

Who handles your data

The data controller is Autofficina Aurora S.r.l.. For any request about your data write to [email protected] or ask at the workshop.

What data we handle

Name, contact details (phone, email), vehicle data (plate, model, mileage), the history of bookings, estimates, jobs and invoices, the photos and videos we take while working, the signature at drop-off and pickup, and the messages we exchange.

Why and on what basis

To manage the booking and the work on your car (performance of the contract), to issue and keep invoices (legal obligation), to remind you of due services and send offers only if you agreed, which you can withdraw at any time.

AI assistants

For some features (booking assistant, estimate from photos, message wording) the data needed is sent to an AI provider, possibly outside the European Union. Name, phone and plate are removed from the text before it is sent. No decision about your estimate or your vehicle is made by a program: a person at the workshop always checks.

How long we keep data

Invoices for 10 years, as the law requires. Photos and videos of jobs for 24 months after delivery, messages for 36 months, assistant chats for 12 months. Then they are deleted or anonymised automatically.

Who sees the data

Workshop staff, according to their role; the technical providers that let us offer the service (hosting, email, SMS and WhatsApp delivery, payments, AI). We do not sell your data.

Your rights

You can ask to see your data, correct it, get a copy, have it erased, restrict its use or object. You may also complain to the data protection authority (in Italy, the Garante, garanteprivacy.it).

Promotional messages

You only receive them if you agreed. Every message has a link to stop them; you can also change your preferences in the customer area.